Download File Help and FAQs

I’m so sorry you are having trouble receiving your requested file. Take a look at these frequently asked questions for help receiving your file.

File Download FAQs

Where is my File?

You should have received two emails. The first is a confirmation, the second is your file download link. It’s common for this second email to end up in the SPAM folder. Search for “” in your SPAM.

How do I open my file?

SVG files are saved as a .zip through this download system. To use your cut file, unzip the .zip file and your SVG should be ready to use.

Send me a note!

If you are still having trouble finding your file download email, let me know! Please share as much information as you can below so I can help get your file to you.

Missing File Download Link Help

If you have not received the file download you requested, please first check your SPAM folder for to make sure the message isn’t hiding out there. If you still can’t find the email, please let me know by providing the information below.

Please share the URL of the webpage where upi requested the file.
What is the name of the file you requested?
Please share any other comments to help us find your missing file.

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